Experience – Our leadership team has close to 20 years of experience in revenue cycle management. We hire the best resources in the industry with minimum 5 years of experience at any of the revenue cycle management
platform.
Highest standards of measurement – We maintain standards of measurement on production and quality. This will help our employees measure their work on a daily basis paving the way for self evaluation and find ways
to improve. Our key factor is differentiating efficiency and effectiveness while still measuring them together when it comes to contributing towards company’s overall growth.
Training - We focus on identifying the areas of improvement and implement standardized training programs at various levels of services. We concentrate on training both towards the areas of lacking and also on new
updates on billing / coding.
Employee Retention – Our employees enjoy the best standards of work culture making us say that our attrition is very less and we are continuously working towards keeping it less than 5% per annum. This is our unique
feature which keeps us on par with our competitors.
Separate Point of Contacts - We assign separate point of contacts for each client for faster communication, better understanding and efficient reporting.
Clean Claims – Over the years we have identified three denials which are keeping majority of the practices ending up huge AR piling up every month. 1 – Coding issues, 2 – Eligibility verification issues, 3 – Credentialing
Issues. We have a separate team to address all the three to ensure claims are submitted correctly in the first attempt itself. We will ensure that every claim created is billed out to the insurance and every service rendered
is created as a claim.
Aging –Our standards are set to keep Aging less than 5% above 120 days. This keeps our team to take all the steps needed to ensure a claim is closed before it crosses 120 days.
Follow ups –We close a claim within 3 touches which means after an initial follow up, every action taken on a claim will be towards resolution.
Patient balances –Patient Aging is another area where we help our clients by incorporating corrective working process. All the balances are analyzed to ensure no patient is billed incorrectly. At the same time
statements are sent out at regular intervals, followed up before moving them to collections.
Reporting –We do believe that the reporting is the front face of any vendor and our reporting system includes customized timely reports combined with transparency which makes our clients feel the billing is In-House.
We value our customers time and provide accurate easy to understand reports.
